1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are House of Radiators Ltd a company registered in England and Wales. Our company registration number is 7619200 and our registered office is at 22 Wellsway, Bear Flat, Bath BA2 2AA. Our registered VAT number is GB116350151.

2.2 How to contact us. You can contact us by telephoning our customer service team on 01225 424199 or by writing to us at sales@houseofradiators.co.uk or our registered office address above.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us and not before.  

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock or has been discontinued, because you were interested in buying the product which we had promoted at a reduced price and which is no longer available at that price, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Where you have been provided with a quotation. Where we have supplied you with a quotation for the price of the product the quotation is only valid for 30 days from the date that it is issued. The quotation does not form part of any contract between you and us.

3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5  We mainly sell to the UK. Our  website is mainly  for the promotion of our products in the UK.   Sales to overseas customers outside the UK are considered on a case-by-case basis and are subject to our express written agreement.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website or in any brochure, catalogue or other promotional materials supplied or made available to you are for illustrative purposes only. Although we have made every effort to display the colours accurately on our website and in our own materials, we cannot guarantee that a device’s display of the colours or the printed pictures in any brochure, catalogue or other materials accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Paint Finishes. Please note that radiators ordered from different colour codes may vary slightly due to manufacturing tolerances. It should also be noted that colours may also vary from any colour swatches chips or RAL colour charts provided.

4.3 Making sure your specifications are accurate. If we are instructing a manufacturer to prepare any product in accordance with your specifications or instructions, you are responsible for ensuring the following:

(a)        that your specifications and instructions are accurate;

(b)        that the products prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and

(c)        your specifications or instructions will not result in the infringement of any intellectual property rights of a third party or be in breach of any applicable law or regulation.

We are not responsible for the performance or suitability of any products manufactured in accordance with your specifications and instructions.

4.4 Where the product manufacturer has provided performance figures for the product. We cannot accept liability for the failure of the products to attain any performance figures quoted by the manufacturer.

4.5 Where we provide radiator calculations. Radiator calculations provided by us are for guidance only and we make no guarantees as to the accuracy of any individual heat loss calculation   It is your responsibility to have all proposed heat loss calculations checked by your architect, heating consultant or heating engineer before ordering.  We accept no responsibility whatsoever for the accuracy of any heat loss calculations which are provided in good faith.

4.6 Samples All samples supplied are for illustrative purposes only and remain our property.  All samples are to be returned to our office at your cost within 1 month of receipt unless we agree otherwise in writing.

4.7 Information that we may supply to you upon request in relation to the product. We will make available on request information regarding the design, construction and installation of the product to ensure that, as far as is reasonably practicable, it is safe and without risk when properly used.  It is your responsibility to take such steps as are necessary to ensure that the appropriate information is made available to any person to whom you supply the product or to whom you reasonably consider would require such information.

5. Your rights to make changes

5.1 If you wish to make a change to any product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes

6.1 Minor changes to the product. We may change the product’s specifications:

      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements. These changes will not affect your use of the product;
      • to conform with any applicable safety or other statutory or regulatory requirements

6.2 More significant changes to the product and these terms. In addition, as we informed you in the description of the product on our website, we may make more significant changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.  Such changes may for example include:

        • changes to the price of the product where we are sourcing the product from a manufacturer based outside the UK and the cost of obtaining that product or preparing it to your specifications has increased due to currency fluctuations or where import or other duties are either introduced or increased;
        • any significant change to the design or specification of the product.

7. Providing the products

7.1 Delivery costs. The cost of delivery is included in the price of the product save where we tell you otherwise during the order process or where delivery is mentioned on our website as being subject to an additional charge.

7.2 When we will provide the products. We will contact you with an estimated delivery date which will be within 28 working days to 42 working days after the day on which we accept your order. Please note that working days are classed as Monday to Friday and exclude UK bank holidays.

7.3 We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control or as a result of the UK ceasing to be a member state of the European Union then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 Where we have agreed to deliver the product to your address. It is your responsibility to inform us if there is restricted access to your property, for example if there is “no parking” at your address or if our driver is unlikely to be able to park there. We may decline to deliver your product if we believe that it would be unsafe, unlawful or unreasonably difficult to deliver the product to the delivery address or access to it is unsuitable for our vehicle.

7.5 Collection by you. If you have asked to collect the products from our premises, we will contact you to inform you of a date and time when they are available for collection which will be within 28 working days to 42 working days after the day on which we accept your order. Where you fail to collect at that time, please refer to our website which states our showroom opening hours as you will not be able to collect your product outside these hours. As mentioned above, working days are classed as Monday to Friday and exclude UK bank holidays.

7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, please note that an additional delivery charge may apply.

7.7 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs, insurance costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.8 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the delivery address you gave us or you or a carrier organised by you collect it from us. Where we have agreed to deliver the product to the delivery address that you gave us, this will be on the basis that we drop it on either the kerbside or driveway to your delivery address (save where we have expressly agreed otherwise in writing).

7.9 When you own the products. You own the products once we have received payment in full.

7.10 Where, on delivery, items are missing or damaged. All products are carefully checked before leaving the warehouse.  Please remove all packaging carefully and inspect the products BEFORE INSTALLATION:

      • we ask that you inspect the products as soon as they arrive and let us know immediately (and no later than 48 hours following delivery) if any items are damaged or missing. Please contact us either by telephone on 01225 424199 or by email at sales@houseofradiators.co.uk if there is an issue;
      • notwithstanding your signature on delivery, if you notify us within 48 hours of delivery that not all of the products that you have ordered have been delivered then we will, upon being reasonable satisfied, arrange delivery of the missing products but shall be under no obligation to do so in the event that you do not notify us within this time.

We would advise that you do not commence any installation work or schedule a date for installation until after you have inspected your products. We would further advise that your installer does not install any item that is damaged.

You should ensure that all items are received in full, prior to booking a qualified installer. Failure to do so may result in additional costs for return visits by your installer, which we cannot be held responsible for.

7.11 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example:

    • any specifications or instructions needed from you where the products are to be prepared to your requirements as mentioned in clause 4.3; or
    • any restricted access to your delivery address (as mentioned in clause 7.4).

 If so, we will be requesting this from you when you are completing the order request form on our website or, where you do not place your order online, this will have been told to you over the telephone or told to you in the course of email exchanges in which event we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 10.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.12 We may suspend supply of the products if you do not pay.  If you do not pay us for the products when you are supposed to (see clause 12.4) we may suspend the supply of the products until you have paid us the outstanding amounts.  We will contact you before the due date to inform you that we will be suspending supply of the products where payment of the amount due is not received from you by the due date.

8. Your rights to end the contract

8.1 You can always end your contract for supply of a product if it is not bespoke or personalised in any way. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;

c) If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products. If however the product is bespoke or personalised in any way you will not have the right to change your mind, see clause 8.4;

d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly. The reasons are:

a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);

b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

c) there is a risk that supply of the product may be significantly delayed because of events outside our control;

d) you have a legal right to end the contract because of something we have done wrong

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, over the telephone or by exchange of emails, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a)        any product prepared to your specifications or instructions or which are personalised in any way (this would include a product made or adjusted to measurements requested by you or a product with a particular finish or colour which is not part of our standard range of stock); or

(b)        any product which becomes mixed inseparably with other items after its delivery.

8.5 How long do you have to change your mind? Where you have bought products, you have 14 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.

8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1) and clause 8.4 does not apply, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract, as compensation for the net costs we will incur as a result of your doing so.

9. How to end the contract with us (including if you have changed your mind).

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

  • Phone or email. Call customer services on 01225 424199 or email us at sales@houseofradiators.co.uk 
  • Online. Complete the Cancellation Form on our website.
  • By post. Print off the Cancellation Form from our website and post it to us at the address on the form

9.2 Returning products after ending the contract. If you end the contract after the products have been despatched to you or you have received them, you must return them to us. You must either return the products in person at our premises at 22 Wellsway, Bear Flat, Bath BA2 2AA or use a recognised courier approved by us to return the products at our premises or allow us to collect them from you. Please call us on 01225 424199 or email us at sales@houseofradiators.co.uk to make arrangements. If you are exercising your right to change your mind you must return the products within 14 days of telling us you wish to end the contract. You are responsible for taking care of all products which are to be returned. You should please return them unused, in the condition that they were in when they were delivered to you and  in their original  packaging as if you do not, you may not qualify for a  refund.

9.3 Responsibility for costs of return.  If you are ending the contract because the products are faulty or misdescribed or we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return save where you have either taken the product outside the UK or it has been delivered to an address outside the UK given by you. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.  Any collection costs stated are estimates only except where we confirm otherwise to you in writing.

9.5 How we will refund you.  We will refund you the price you paid for the products including (where we have agreed to do so) delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)        We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product. If we refund you the price paid before we are able to inspect the product and later discover you have handled the product in an unacceptable way, you must pay us an appropriate amount.

(b)        The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product at one cost but you choose to have the product delivered more quickly at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If, however, we offer delivery of a product at no extra charge (because delivery is included within the price of the product) there is no refund payable for that delivery.

(c)        Where we are collecting the product from you we will deduct the direct cost to us (mentioned in clause 9.4 above) of collection from your refund.

9.7  When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

(a)        If we have not offered to collect the product, your refund will be made within 14 days from the day on which we receive the product back from you or the day on which you provide us with evidence that you have sent the product back to us.

(b)        In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1     We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)        you do not make any payment to us when it is due;

(b)        you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product;

(c)        you do not, within a reasonable time, allow us to deliver the product to you or collect it from us;

(d)        you enter bankruptcy.

10.2     You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the product

11.1  How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone us on 01225 424199 or write to us at sales@houseofradiators.co.uk or our registered office at 22 Wellsway, Bear Flat, Bath BA2 2AA. Alternatively, please speak to one of our staff in-store.

11.2 Manufacturer’s guarantee/warranty. Most of the products have a manufacturer’s guarantee or warranty as mentioned on the product page on our website.  You should please refer to the manufacturer’s guarantee or warranty provided with the product for details where you wish to make a claim with the manufacturer.

11.3 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract and in accordance with the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.

11.4 Your obligation to return rejected products. If you wish to exercise your legal right to reject products you must either allow us to collect them from you or send them back to us.  Please contact us first in order to make arrangements.  We will pay the costs of collection or having them returned to us by a courier approved by us where the product is in the UK. For international orders, where you have either taken the product outside the UK or have requested it to be delivered to an address outside the UK, we cannot be responsible for covering the cost of having the product returned to us (for example, carriage, shipping or any import/export duties) and you would need to meet that cost.

11.5  Our guarantee. We, House of Radiators Ltd of 22 Wellsway, Bear Flat, Bath BA2 2AA, offer the following guarantee which is in addition to your legal rights (as mentioned in clause 11.3 and does not affect them).  This guarantee is only offered to consumers resident in the UK. We warrant that the product (provided that it is at the original site where it is installed) will be free from defects in material and workmanship for the following periods running from the date of delivery or collection:

(a)       two years in the case of electrical components (unless we state otherwise); and

(b)        five years in the case of the rest, and

PROVIDED THAT, you comply with clause 11.8.

11.6  Remedies available to you under our guarantee. Your remedy under the guarantee in clause 11.5 is expressly limited to the repair or replacement of any part or parts found to be defective under conditions of normal service and use during the relevant warranty periods stated above.

11.7  What our guarantee does not cover.  The guarantee does not cover any of the following:

(a)        any defect, damage or malfunction in the product which is due to: failure to comply in any respect with the manufacturer’s installation, maintenance or operating instructions; faulty storage, handling, installation or repair; misuse; neglect; accident; abuse or general fair wear and tear;

(b)        costs for removal and reinstatement whatsoever deemed necessary to carry out the repair or replacement of products under our guarantee;

(c)        any incidental, special or consequential damage or loss whatsoever, for example, loss of use of the product or inconvenience.

11.8  Installation requirements in order to benefit from our guarantee. Please note the following:

(a)        to ensure that our products provide you with a service that we expect and for safety reasons, it is important that they are installed by a qualified installer in accordance with the following:

(i)         the manufacturer’s installation instructions;

(ii)        all relevant British Standards that are applicable at the time of installation including the following as amended or updated from time to time:  BS 7593: 2019 Code of practice for the preparation, commissioning and maintenance of domestic central heating and cooling water systems;

 (b)       on completion of the installation, the system must be properly flushed and filled in accordance with the British Standard Code of Practice BS 7593: 2019 for the preparation, commissioning and maintenance of domestic central heating and cooling water systems; and

            (i)         Part L of Building Regulations 2010 (as amended) or, if installed in Scotland, the equivalent regulations in Scotland; and

            (ii)        if installed in Scotland, the Good Practice Guidance for Scotland;

(c)        for safety reasons, electrical radiators, towel rails and other electrical products must only be installed by a qualified installer in accordance with the manufacturer’s instructions and Part P of the Building Regulations 2010 (as amended) . Reference should be made to Part P of the  Building Regulations 2010 (as amended) for further information.

11.9  How to make a claim under our guarantee. If you wish to make a claim under our guarantee you will need to do the following:

(a)        you will need to supply us with a receipt or other proof of purchase that the product was purchased from us (proof of date of purchase must also be supplied); and

(b)        you may be required to provide us with such supporting information as we may need to conduct our investigation into the alleged defect.

11.10 You may incur inspection charges. We reserve the right to make a reasonable charge for inspection and testing of any product which is subject to a claim under our guarantee and the rights conferred by our guarantee are conditional upon the payment of such charge. The charge may be made at our discretion either before or after the inspection and testing of the product. In the event that it is established to our reasonable satisfaction that a valid claim under our guarantee is being made in respect of the product, then any such charge paid by you will be refunded in full by us.

11.11  Where our guarantee is invalidated. Our guarantee in clause 11.5 is invalidated in the event of any of the following:

(a)        a failure to install or use the products for their normal purpose or in accordance with our instructions or the manufacturer’s instructions on installation and use;

(b)        a failure to maintain the products in accordance with our or the manufacturer’s instructions on proper maintenance;

(c)        installation or use of the products in a manner that is inconsistent with the technical or safety laws or standard codes of practice (British Standards or equivalent) in any part of the UK where they are installed or used;

(d)        the products being used with accessories, systems and other goods of a type, condition or standard other than prescribed by us or the manufacturer;

(e)        the products being removed from their original installed position and reinstalled elsewhere; or

(f)        the products having not been installed on to a heating system that has been cleaned/treated and containing correct water treatments and inhibitors to the  British Standard Code of Practice BS 7593 (or equivalent).

11.12   We cannot accept liability in respect of any defect arising from fair wear and tear, wilful damage, misuse, abnormal working conditions, failure to follow our instructions, or the alteration or repair of the goods without our or the manufacturer’s express approval.

12. Price and payment

12.1     Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order or, where you did not place your order online, the price as told to you over the telephone (as confirmed to you in writing by email) or the price told to you by email.  We use our best efforts to ensure that the price of product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2     We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product (including delivery costs) in full before the change in the rate of VAT takes effect.

12.3     What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you , we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the product at our expense.

12.4     When you must pay and how you must pay. We accept payment with most major credit or debit cards. You must pay for the products (including any applicable delivery charges) and we must receive payment in cleared funds (before we despatch the products or make them available for collection).

12.5     We can charge interest if you pay late. If you do not make any payment to us in full by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6     We can also do any of the following if you pay late.  If you fail to pay us in full on the due date we may also:

(a)     suspend or cancel any deliveries; and

(b)     cancel any discount offered to you.

12.7     What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

13.1     We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but, except as set out in clause 13.2 we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

13.3     We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1     We will only use your personal information as set out in our privacy policy.  A copy of our privacy policy can be found on our [link to Privacy Policy] website at www.houseofradiators.net.

15. Other important terms

15.1     We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2     You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you do not need our agreement to transfer the benefit of our guarantee in clause 11.5.

15.3     Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except under clause 11.9. Neither of us will need to get the agreement of any other person in order to end this contract or make any changes to these terms.

15.4     If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5     Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6     Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the courts of England and Wales.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To House of Radiators Ltd, 22 Wellsway, Bear Flat, Bath BA2 2AA. Email address: sales@houseofradiators.co.uk

I/we hereby give notice that I/we cancel my/our contract of sale of the following products:

Ordered on/received on: …………………………………………………………….

Name of consumer(s): ………………………………………………………………

Address of consumer(s): ……………………………………………………………

Signature of consumer(s) (only if this form is notified on paper): ………………………………………………………………………………

Date: ……………………………………………..